terms & conditions of sale

T&C OF SALE

 

  • Price validity is 30 days from the date of quotation, and the price quoted is for the specified quantity, tile design and colours only
  • Currency of quotation and payment is in United Arab Emirates Dirhams (AED), unless otherwise agreed and specified.
  • Prices quoted are net ex-works our factory in Umm Al Quwain and do not include UAE import duties, VAT, transportation, insurance, or installation, unless otherwise required and specified.
  • Payment Terms for orders less than AED 30,000 will require 100% payment at the time of order, and for larger orders is 70% down-payment upon purchase order confirmation and remaining 30% payment due prior to release or dispatch from factory. Manufacture of the order will commence only upon receipt of initial payment, along with a signed/ stamped copy of the final approved quotation.
  • Mosaico tiles are custom made-to-order, therefore all sales are final, and no returns or refunds are possible.
  • Order cancellation or altered will only be accepted if received within 24 hours of receiving purchase order confirmation along with signed/stamped quotation. Order delivery date to be agreed with the client upon order confirmation.  Minimum order quantity is 50 pieces of the same tile model (pattern and color distribution). An overage of 10-15% is recommended due to any tile cutting requirements during installation, and to store for possible future repair needs. Mosaico are pleased to assist in the calculation of required quantities, however the quantities indicated on the final order confirmation, are the sole responsibility of the client. Mosaico doesn't rectify site measurements nor produce shop drawings and visuals. 
  • Any duplicate samples provided to our customers (designers, contractors, or private clients) will be archived in our library for a duration of six months. For orders placed beyond this timeframe, new samples must be requested for approval.  
  • Limited Warranty: Mosaico covers material and manufacturing defects in our products until the tiles are installed. 
  •  Variations in color and rough edges are to be expected in handmade tiles. Different batches will show even more color diversity within the same hue. 
  • Any tiles showing a defect (not due to inherent characteristics of these tiles) upon delivery, will be replaced with new tiles. 
  • Under no circumstances can Mosaico assume financial responsibility beyond the sales price of the tiles. 
  • All cement tiles are porous and must be sealed prior to, or at the time of installation (prior to grouting is highly recommended). Mosaico is pleased to recommend products, installers, maintenance guidelines that will properly install, seal, and maintain the tiles, and bring out the vibrant colours, durability and preservation. With these recommendations, Mosaico will not assume any liability or responsibility, which remains with the client. 
  • Methods of payment accepted are by bank transfer, Cheque, or Cash. Mosaico doesn't offer cheque collection services and to issue payment links Mosaico charges an extra fee of 3.5%. 
  • If payment by Cheque, please make payable to: Mosaico Tiles Manufacturing LLC. 
  • Please Note: All Bank Charges are to be paid by the client. Please reference your Quotation Number on the cheque or bank transfer. 
  • Orders not collected or delivered 7 days past the agreed order delivery date, will incur additional storage costs (100 AED daily) and possible transportation fees if storage off-site is required. 
  • Mosaico sells ex works factory. Buyers are welcome to arrange their own transportation and delivery of their order, or Mosaico will be pleased to assist in arranging the same with a third-party transport company, therefore Mosaico does not take any responsibility for damages occurred during transportation.  
  • Should Mosaico arrange, the following delivery terms will be applicable:   
    • All tiles will be appropriately and carefully packed, for big orders, palletized and strapped prior to shipment and all tiles that leave the factory will be in perfect condition. 
    • Transport, insurance, VAT, customs duty and/ or other applicable charges are not included in the price of the tiles and will be quoted and charged separately. 
    • Mosaico does not accept any liability or responsibility for extended delivery times, especially in case of loss of products, bad weather, or strike. 
    • Delivery at destination will be curbside and destination should be on a paved road with easy access to large delivery vehicles. Discharge from the delivery vehicle will be the responsibility of the client. The delivery company will not be responsible for any further movement, unpalletising, or unboxing. Any special delivery requirements must be made known to Mosaico prior to quoting and delivery. The order is to be inspected by the client at time of delivery and either signed for as received in good condition, or to note any damage on the trucker’s delivery note. Mosaico is to be notified immediately within 24 hours of any claim, with photographs provided. 
    • Any discrepancy in quantities compared with the order and delivery note, are to be noted on the delivery document and returned to the driver and brought to Mosaico’s notice immediately. If a client’s representative is not available for inspection and signature of receipt at time of delivery, further costs may be incurred and applicable for waiting times, or redelivery at a later date. 
    • It is highly recommended that tiles are only stored indoors prior to installation, in order to avoid staining or discoloration of tiles.